Tuesday, July 7, 2009

Refund policy for disrupted AirAsia flights

01 July 2009

AIRASIA passengers will get their money back if the low-cost carrier cancels flights or discontinues a route.

Transport Minister Datuk Seri Ong Tee Keat said for flights that were cancelled due to technical factors, passengers who bought their tickets early would get a refund in their credit card account or via a “credit shell”. A credit shell is a separate account, which is valid for three months, created for customers to pre-book other flights.

For routes which had been discontinued, Ong said passengers would be offered alternative routes.

“For passengers who have difficulties taking up the alternative route, or if there is no alternative route available, AirAsia will refund the ticket price to the credit card account or the credit shell,” Ong said in a written reply to Wee Choo Keong (PKR - Wangsa Maju).

However, Ong said there was no specific mechanism that provides a 100% guarantee to passengers for a full refund should the airline go bankrupt.

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