Saturday, March 20, 2010

Lotus F1 racing for pride in maiden season: Fernandes

12 March 2010

Giving a final look back.... Leaving today (left to right) Darren Choy,Tony Fernandes, Datuk Kamarudin Meranum( Deputy Team Principal) and Razlan Razali(CEO Sepang F1 circuit) for the season's first race in the middle east. - Picture by Choo Choy May

SEPANG— Datuk Seri Tony Fernandes said today the Lotus F1 team will be racing for pride in Bahrain this weekend.

The team principal’s goals for Lotus F1 are two-fold: beat Virgin and stir Malaysian pride.

“We just want to beat Virgin,” an ebullient Fernandes, who is also group chief operating office of AirAsia, told reporters gathered at the departure hall of the Kuala Lumpur International Airport, referring to the bet between him and rival British aviation mogul Richard Branson who controls Virgin Airlines.

Fernandes was leaving for the first race of the 2010 F1 season in Bahrain.

The stakes? The loser will have to don a stewardess uniform and work a flight on the winner’s airline.

“My cabin crew have already collected money for stockings for Richard,” he said. “But not fishnets, we’re conservative.”

He acknowledged, however, that it will not be easy.

Lotus F1 will be starting at the back of the grid and was about four seconds off pace during winter testing.

Due to the tight timeline, the car had to be built “conservatively” and is heavier than it should ideally be, although a new “aero package” to lighten the car is in the works.

“We just want to finish,” he said of the season-opener in Bahrain. “Anything else is a bonus. But it’s important to remember that we’re on the grid. No other Asian country, well... besides Japan, has put a car on the grid. This is the way to do it — start small and slowly build.”

He added that he can’t wait for the homecoming race at the Sepang F1 circuit and hopes for the day when Lotus F1 can work its way to the pole position.

“We hope Malaysians will come and support us,” he said. “For the first time, you can put on a Malaysian jersey rather than a foreign brand.”

Our man to Manama, Fernandes gives the all OK to as heads to his flight at the KLIA. - Picture by Choo Choy May

He also took a shot at Singapore.

“Wouldn’t it be great if Negaraku is played in Singapore at their Night Race?”

The Lotus F1 team, backed by Fernandes and other Malaysian businessmen, had come under early criticism due to concerns that it would require government sponsorship.

A hoped-for-deal with national oil company Petronas also fell through when it opted to go with Mercedes GP instead.

But this has not dampened the spirit of Fernandes who could not stop beaming at the airport.

“There were some sceptics but we now see more belief from the media,” he said. “I feel the country is behind us.”

The media buzz surrounding his wager with Branson has also helped lift the profile of AirAsia and he expects to announce a few more sponsorship deals in the coming weeks.

In earlier press conferences, he also said that he hopes to cash in on merchandise sales pointing out that some F1 teams sell hundreds of millions T-shirts alone. The first Lotus F1 merchandise will be arriving in Malaysia in about two weeks.

As they didn’t have time to build a show car, the actual machine will be on display, likely at the Pavilion shopping mall in Kuala Lumpur during the Sepang leg of the season.

“We had six months to build a car with 8,500 parts and put a team together,” he said. “I have to say this is something else — having qualified to race with McLaren and Ferrari is fantastic.”


The Malaysia Insider

AirAsia widens air cargo network, says 2010 growth could hit 40pc

11 March 2010

AIRASIA sees air freight as a major growth area for 2010 and has inked several Special Prorate Agreements (SPAs) with other airlines to achieve its revenue target for 2010.

The Kuala Lumpur-based carrier also is linking with more cargo agents and large export-import firms via its expanding network. It now reaches markets in South Asia, Africa, the Middle East and Europe beyond its current route network through those SPA deals and expects its cargo revenue to grow by more than 40 per cent over last year’s figure.

Sathis Manoharen, AirAsia regional head for cargo said: “We’ve been signing up more key players in the cargo industry. Demand for our cargo space is picking up, and with AirAsia now up there among the world’s most recognisable brands and with the expanded reach that we have with our airline partners, more large companies are interested in our cargo services. Our prices have allowed us to also increase business with individual senders.”

“AirAsia is growing in many markets, but South Asia is of particular interest because of our rapid expansion there. In November last year, AirAsia started flying to the three Indian cities of Kolkata, Trivandrum and Kochi. These are in addition to our other destinations in the region – Tiruchirappalli, Dhaka and Colombo.

Interest from businesses there is picking up, and this should intensify when we begin flights to even more South Asian cities this year,” Sathis added.

AirAsia has operations based in Malaysia, Thailand and Indonesia. It operates short-haul and long-haul flights on 132 routes to Australia, ASEAN (Malaysia, Indonesia, Thailand, Cambodia, Myanmar, Laos, Vietnam, Singapore, Brunei and the Philippines), mainland China, Hong Kong, Macau, Taipei, India, Bangladesh, Sri Lanka, UAE and the UK.

Domestic cargo operations are also expected to receive a boost from increased demand for cargo services for perishables, including seafood from West Malaysia. Seafood and other perishables are currently among the carrier's cargo revenue sources, and Manoharen says there is a sizeable demand for cargo services for these between East and Peninsular Malaysia and from East Malaysia to Macau, Hong Kong and China mostly via Kuala Lumpur.

"Most of the increased freight loads are machinery and car parts, electronics, food items, shoes and apparels," added Manoharen.

Impactpub.com.au

Lotus target future success

11 March 2010



Tony Fernandes is expecting a quiet Formula One season for Lotus, but has set his sights on future world championship glory.

The iconic Lotus name will return to the F1 grid for the first time in 16 years at the season-opening Bahrain Grand Prix on Sunday after being revived by AirAsia founder Fernandes.

But the team principal predicts the Malaysian-backed team, fronted by drivers Jarno Trulli and Heikki Kovalainen, will need time to adjust before it can make an impact in the sport.

Champions

"I think we've already accomplished more than anyone could have dreamt," said Fernandes, whose team built the new T127 car from scratch in just five months.

"I firmly believe that if we continue on the growth path that we will be world champions one day without a doubt.

"We're not here to be second, we're here to win. But we have to be realistic, we're not going to win next year."

The original, and renowned, Team Lotus won six drivers championships and 73 races with pilots such as Jim Clark, Graham Hill and Stirling Moss.

But Fernandes insists his side, funded by a public-private partnership involving a host of Malaysian entrepreneurs, have done well to reach their current position in the face of such strong competition.

"To build 8,500 parts in five months and have a car that at the moment is four seconds off the pace is amazing when you think we're competing against teams that have been around for 70, 80 years," added Fernandes.

The candid tycoon refuses to be put off by cynical comments from other teams, namely Ferrari, criticising the sport's decision to allow the new teams onto the grid this season.

Beginnings

"It's good when people laugh at you because they don't take you seriously," he added.

"It doesn't bother me at all, because you all have to have beginnings."

Fernandes stressed that unlike other recent entrants such as Brawn, now Mercedes GP, and Force India, which were rebranded versions of established teams, Lotus Racing was built from nothing after winning its franchise last September.

He added: "We've got a much harder task. We have to do everything from scratch. Brawn, (which) everyone is raving about, is actually Honda. So our task is much, much larger."


By Rachel Griffiths

SkySports.com


Tourism Ministry Targets 650,000 Indian Visitors In 2010

10 March 2010

NEW DELHI, March 10-- The Tourism Ministry has again upped it mark for tourists arrivals from India, hoping to pull in 650,000 visitors to Malaysia this year.

With budget carrier AirAsia making plans to fly to more major Indian cities later this year and the swelling in outbound travel in India, tourism officials are optimistic that the new target can be easily achieved.

"India is a main growth market and the country's outbound travel is booming. With AirAsia scheduled to fly to major cities soon, we can achieve a 10 percent growth without any problems," Datuk Mirza Mohammad Taiyab Beg, Director-General of Tourism Malaysia, told the media here.

Despite the global economic recession last year, tourist arrivals from India were at a record figure of 589,838.

After China, India is the second top tourism generating market for Malaysia in the region.

Mirza is currently leading a mission to six cities in India -- Ahemdabad, Bangalore, Cochin, Delhi, Kolkata and Mumbai -- to promote Malaysia extensively.

The Tourism Ministry will also focus more on emerging second tier cities in India, where outbound travel is steadily rising, largely spurred by the increasing economic wealth.

Over 23 million visitors from around the globe landed on Malaysian shores last year.

--BERNAMA


By P.Vijian

AirAsia unveils concert ticketing website

09 March 2010


PETALING JAYA: AirAsia has launched its new online global ticketing service, AirAsiaRedTix, by being the exclusive ticketing agent for Malaysian singing sensation Zee Avi’s March 20 concert.

There will also be an instant 50% discount for tickets purchased online.

According to a press statement yesterday, it said the website was aimed at providing the smartest new way to discover and book tickets to an international line-up of world-class concerts and more.

The venue of the Zee Avi Live concert is at KL Live, Life Centre in Kuala Lumpur and begins at 8pm.

Tickets to the concert can be purchased via AirAsiaRedTix.com from now till midnight of March 18.

The online concert tickets are priced at RM55 for main hall and RM105 for upper deck while tickets sold at KL Live from March 18 to March 20 are priced at RM105 and RM205 respectively.

Online bookings through the website are processed instantly, using the same secure payment gateway as AirAsia to process online credit card payments, and electronic tickets are sent to customers via e-mail.


The Star

Thursday, March 4, 2010

Comprehensive Upgrade Of Airasia Call Centre Services

03 March 2010


KUALA LUMPUR– AirAsia announced today the comprehensive upgrade of its call centre services that, among others, now provides a 24-hour self-help option and will drastically shorten call waiting time.

The upgrades are in line with AirAsia’s efforts to quickly and vastly improve services as its passenger volume surges across its entire network.

AirAsia’s free 24-hour self-help option provides automated responses to the most common enquiries, such as those on flight schedules, booking status, flight status, refund status and baggage tracking. The self-help option employs interactive voice response technology and is available for calls made to +603 2171 9333.


Alongside this, AirAsia introduced a free web chat facility on airasia.com for all guests registered online with AirAsia. The airline has assigned more service agents for the efficient handling of concurrent chats. The web chat service is available daily from 9 a.m. to 6 p.m.

The self-help option and web chat service are now available.

Also in a huge step up, the airline is halving its turnaround time for email responses to pre-flight inquiries from 24 hours to within 12 hours. Guests may email AirAsia at malaysia-support@airasia.com for pre-flight inquiries. For post-flight inquiries, guests my fill in the online feedback form on airasia.com.

AirAsia is also rolling out a full-service phone line for guests who may opt for personalized premium services. AirAsia’s Premium Customer Service Line, which targets to engage callers within 20 seconds, is available at 600 85 9999 from 7 a.m. to 7 p.m. daily. Calls to this line enjoy a wide range of fast high-quality services for bookings, changes to booking, payments and many more. Calls to the Premium Customer Service Line are charged RM 1.95 per minute. A significant share of the fee goes to the telephone companies.

The Premium Customer Service Line is available only to guests calling within Malaysia and using local landline and mobile phone numbers.

Guests calling from Malaysia may also dial +603 2171 9333 for regular phone service from 7 a.m. to 7 p.m. daily. AirAsia does not charge for calls to this line, albeit the calls are handled on a first come, first served basis. Guests calling from other countries may contact AirAsia through the regular service phone numbers listed on airasia.com.

The Premium Customer Service Line and free 12-hour email turnaround service for pre-flight inquiries will be available starting March 8.

Bo Lingam, Chief Operating Officer, AirAsia, said, “Our increased focus on service improvement is in line with our efforts to position AirAsia as a low-fare airline with products and services at par with those of the best legacy carriers. While we offer low fares, we also offer premium quality. The upgrades are there to give our guests a pleasant experience starting from their first point of contact with AirAsia.”

“We get an average of 6,000 calls a day, and we had to find a solution for easing traffic. Thus the comprehensive upgrade of our call centre services that now include much faster responses and better self-help facilities,” he added.

AirAsia re-launched its call centre in April 2009 to streamline operations and offer world-class service to guests calling from AirAsia’s markets in Asia Pacific and Europe. AirAsia has been constantly upgrading its services and is increasingly turning to technology to ensure that guests receive fast and convenient service.


New.Brunei.fm


AirAsia's Big Sale Offers Good Deals For Local, Foreign Destinations

02 March 2010

KUALA LUMPUR, March 2 (Bernama) -- AirAsia is offering one-way tickets from as low as RM9 across its extensive network in conjunction with its 'Big Sale' promotion.

The sale runs for one week from March 3 to March 7 for the travel period from Sept 25, 2010 to Feb 13, 2011 via its website www.airasia.com or mobile.airasia.com, the airline said in a statement today.

Travellers, it said can get the low-fare bargains from as low as RM9 one-way to Johor Baharu, Kota Baharu, Langkawi, Penang and Kuala Terengganu.

For international routes, it is offering as low as RM29 for one-way travel, with Australian routes such as Gold Coast, Melbourne and Perth available from RM149.

In addition, other bargains include RM131 for travel to Hong Kong and RM699 to London.

The airline is also concurrently running "March Mardness" campaign online within the same booking period of March 3 to March 7 for guests to enjoy immediate travel between March 23 and May 31.

-- BERNAMA