Is it necessary to buy travel insurance before flying?

15 September 2010

PETALING JAYA: It is hard not to notice that travel insurance is being offered whenever one books one’s tickets with an airline company. These days, air tickets come with an offer for travel insurance.

However, some travellers often ask if it is necessary to buy travel insurance when purchasing the air tickets. Well, if any airline can guarantee, among others, that your plane will be on time, your luggage will arrive safely on the same flight or you will not meet with an accident, then it is not necessary to purchase travel insurance.

For many though, travel insurance has eased the pain of cancelled flights, delayed travel and interrupted trips as witnessed recently with the Icelandic volcano eruption that caused havoc on international flights around the world and threw hundreds of thousands of travellers into a state of stranded chaos.

On the local front, both Malaysia Airlines (MAS) and AirAsia Bhd currently offer travel insurance purchase for customers buying air tickets via their web portals.

Johan Aris Ibrahim ...’By the end of 2010, AirAsia Insure will be available for most of our destinations.’

In 2008, MAS was the first full-service carrier in Asia to offer its travel insurance online. The MHinsure policy provides travellers comprehensive insurance coverage for unexpected losses during their journey with access to Mondial Assistance’s 24-hour worldwide assistance.

According to MAS general manager business development Visva Sabaratnam, the scheme has been well received with 25% of the carrier’s passengers purchasing it.

He said the comprehensive policy included overseas medical expenses, travel delays, trip cancellation, loss of baggage and personal effects, and home protection in case of damage to the home during the travel period.

“We promote MHinsure on our website, call centre and ticketing offices, From the response thus far, there is certainly good awareness of this service.

“We also see an estimated 30% of international policy holders who have purchased MHinsure more than once in 2009, indicating satisfaction with the product offerings and services provided, including claims experience,” he told StarBiz.

Apart from MAS passengers, those departing from Malaysia, Singapore and Australia on any other airline can purchase MHinsure from these countries on the MAS website.

MHinsure is currently available in Malaysia, Australia, Germany, France, Italy, the Netherlands, Singapore and Sweden, and was recently introduced in the UK, United Arab Emirates and New Zealand.

With this, a total of 11 countries in the MAS network now offer online travel insurance. According to the MAS website, travellers need only to complete the online travel insurance application to be eligible for cover. There is no need for medical examination. MHinsure also offers travellers the same premium regardless of age. The premiums are based on travel duration and destination.

Commenting on its competitiveness, Sabaratnam said MHinsure was developed with the primary objective of ensuring high quality cover at affordable prices.

MHinsure Basic Plan starts from RM15 for domestic travel for a 30-day cover and RM23 for international cover for a five-day trip.

Sabaratnam said whichever international cover customers chose, MHinsure offered customers unlimited financial coverage in the case of an overseas emergency evacuation or repatriation. “This sets us apart from the rest.”

Meanwhile, AirAsia head of financial services and loyalty Johan Aris Ibrahim said AirAsia started selling travel insurance online in 2005 and the recent rebranding of its insurance product as AirAsia Insure from Go Insure had boosted public awareness on the offering.

“The rebranding exercise was prompted by AirAsia’s plans to expand the insurance services regionally and to reinforce its position as the only Asean low-cost carrier to offer travelling insurance coverage,” he told StarBiz.

He said the response had been “positive regionally” and guests were starting to be insurance-conscious when travelling, whether for business or leisure.

“We have gone from strength to strength in offering AirAsia Insure and the number of policies sold has been growing at 30% annually,” Johan said.

AirAsia’s plan starts from RM7.50 for the AirAsia Insure one-way cover for domestic travel to RM49 for AirAsia Insure return cover for international travel (11-30 days).

“Besides Malaysia, AirAsia Insure is available for travel from Singapore, Thailand, Indonesia, Macau, Hong Kong, China and Australia,” Johan said.

“By the end of 2010, AirAsia Insure will be available for most of our destinations and at our affiliated companies for purchase at AirAsia Megastore.com, AirAsiaredtix.com and AirAsiaGo.com.

“There is an option to purchase insurance online as a notification or prompter will alert customers on AirAsia Insure when they buy their tickets online. We have invested in strategic and targeted advertising and promotion activities,” he said.

Airlines aside, travel insurance is also offered by travel agencies, banks and insurers. In addition, credit card issuers often issue complimentary travel insurance policies to cardholders that charge ticket purchases to their cards.

By Leong Hung Yee

The Star

AirAsia X opens tickets to Tokyo from next week

15 September 2010

Airline will be first foreign low-cost carrier serving Haneda airport from Dec 9

PETALING JAYA: AirAsia X will begin flights to Haneda airport in Tokyo on Dec 9 and open ticket sales for the sector next week.

The airline plans to mount three weekly flights and it will be the first foreign low-cost carrier serving the airport that is expected to open for international flights in late October.

Asashi newspaper in Japan reported that AirAsia X was expected to price fares far lower than those charged for existing services between the capitals of Japan and Malaysia offered by Japan Airlines and Malaysia Airlines (MAS).

Azran Osman-Rani says flying to Tokyo would be ‘super exciting.’

AirAsia X chief executive officer Azran Osman-Rani declined to reveal any pricing when contacted yesterday by StarBiz. But the market is abuzz with talk that the introductory price could range from RM99 to RM199.

Azran said that flying to Tokyo would be “super exciting as finally people will have choices and low fares to go to great places.’’

Three flights per week may be too few for AirAsia X but for now the airline does not have much of a choice.

It is learnt that the Japanese authorities had accorded seven rights and the Malaysian authorities awarded three each to AirAsia X and MAS, and one to Transmile.

“Japan is a high fixed cost city and with so few flights it would be difficult to make the sector sustainable so we will have to convince the authorities to grant us daily flights,” Azran said.

MAS will introduce three flights a week between Kota Kinabalu and Haneda from Nov 15.

Haneda airport is the main domestic hub for Tokyo but due to congestion in Narita, it will start receiving international flights next month. Haneda is just a 20-minute monorail or cab ride from downtown Tokyo whereas Narita is at least an hour’s train ride, and the trip can take over two hours by car on clogged roads.

To beat potential competition from six foreign low-cost carriers from China and South-East Asia, both Japanese carriers – Japan Airlines and All Nippon Airways (ANA) – want to set up low-cost airlines.

ANA has inked a deal with Hong Kong’s First Eastern Investment Group to set up a new airline that will start operations in the second half of 2011. ANA will own 39% in the venture and Far Eastern 33%. The balance equity will be sold to other investors.

By B.K.Sidhu

The Star

AirAsia slashes 20% off all seats, all flights

14 September 2010

AirAsia is slashing 20% off all seats on all flights for bookings made from 14 – 19 September 2010.

Guests are able to enjoy this special promotion for the immediate travel period from 20 September – 15 November 2010.

Be spoilt for choice when selecting your dream destination as all flights and all destinations are included in this promotion. Fly to Europe, Australia, China, India, the whole of South East Asia and all over Malaysia for 20% less.

Kathleen Tan, Regional Head of Commercial, AirAsia said: “We decided to have a 20% slash off as we feel that AirAsia guests deserve to have low fares to all the destinations we service globally to experience the vast connectivity of our route network.”

Discounted fares on already ultra low fares for flights will enable guests to use the savings for accommodation and activities at their holiday destinations. AirAsiaGo provides guests with value-for-money choices on over 70,000 hotels and more than 5,000 tours and activities worldwide.

IndianExpress.com

AirAsia X still in talks to start Paris route

09 September 2010

'It is still premature (to set a date), it is definitely not this year,' AirAsia X's chief executive officer Azran Osman-Rani said. -- PHOTO: AP

KUALA LUMPUR - LONG-HAUL budget airline AirAsia X said on Thursday it has no plans to begin flights to Paris this year, according to a top official, after French reports it had been given a slot at Orly Airport.

French media had reported that the carrier, which will operate the route after its affiliate AirAsia won landing rights in October last year, has been given a slot at the southern Paris airport starting from next month.

'We are not looking at flying to Paris on October 31,' AirAsia X's chief executive officer Azran Osman-Rani told AFP.

'It is still premature (to set a date), it is definitely not this year,' he said, adding that the carrier was still in talks with the French authorities on 'operational matters'.

French newspaper La Tribune, without specifying its source, reported that AirAsia has been given a slot to operate the Kuala Lumpur-Paris route twice a week from October 31.

The paper said the airline however intends to start these flights in 2011 and was targeting to fly four times a week. -- AFP

StraitsTimes

AirAsia X Appoints Carat Korea

09 September 2010

Woohyun Nam, General Manager of Carat Korea, announced today the agency has won the AirAsia X account following a pitch against incumbent Group M.

Carat Korea will become the hub for the client to design integrated communications planning, including media buying, detailed media planning of offline, outdoor and digital.

Carat Korea is able to offer the client a communications strategy that goes beyond a typical media execution, together with a strategic direction integrating online and offline.

“We were very impressed with the Carat team’s understanding of the market insight and their passion for our business. We know Carat will be our key partner to grow our business in South Korea,” said Spencer Lee, AirAsia X Marketing Manager.

Woohyun Nam added, “ I believe it is a great opportunity to partner with AirAsia, who have been named the world’s best low cost airline. Carat Korea will utilise the experiences of previous global brand launches such as H&M to achieve success for AirAsia.”

AsiaMediaJournal

CAE awaits first Air Asia MPL class in Dallas

08 September 2010

CAE is expecting its initial multi-crew pilot license (MPL) class to arrive in Dallas this month or in October to start the intermediate portion of the 56-week programme.

The twelve candidates are part of beta class designed to train crews starting with zero initial flight time for positions with Asian low-fare carrier, AirAsia.

Upon completion of the programme, the trainees are expected to receive an MPL license from Transport Canada and Malaysian authorities, after which they will enter AirAsia's initial operating programme for Airbus A320 first officers. AirAsia and CAE announced the program in February.

The 12 candidates are currently finishing the second phase of the four-phase programme, which included basic flying skills and 70h of single-engine flight time in Moncton Flight College in Canada. During phase two, the group will spend six months in intermediate training at CAE's SimuFlite centre in Dallas, which will include training in a twin-engine Beechjet 400 business jet flight training device.

The fourth and final phase of the programme will take place at CAE's headquarters in Montreal, where the students will train in an Airbus A320 full-flight simulator.

The programme is expected to be complete in March or April 2011.

By John Croft

FlightGlobal

AirAsia runs exclusive ‘Two to Go’ promo via its social media platform

08 September 2010

AirAsia, the world’s best low cost airline which has surpassed half a million fans on its Facebook page, continues to strengthen its social media channels with an exclusive ‘Two to Go’ promotion.

Offering guests two seats for the price of one, this incentive is made available until 8 September 2010 is for the travel period from 14 September – 15 November 2010.

Whether you are a beach bummer, an adventure seeker or a shopaholic, this is a promotion not to be missed. A wide selection of domestic and international destinations inclusive of Perth, London, Chengdu, Mumbai, Delhi, Bandung, Hat Yai, Colombo, Hong Kong, Jakarta, Kota Bahru, Langkawi, Terengganu and many other destinations from as low as RM19*.

Guests can also take advantage of the immediate travel period of this promotion to enjoy a quick getaway during the upcoming Hari Raya holidays.

AirAsia continues to reward its fans for their support with exclusive promotions via its social media platforms. This is the third time AirAsia has embarked on such initiatives to give exclusive value to all their Facebook Fans.

Guests can also receive real time updates on our latest promotions, events and other AirAsia-related information via Twitter (www.twitter.com/AirAsia) and the AirAsia blog (www.blog.airasia.com).

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