KUALA LUMPUR -- AirAsia Bhd together with Scicom (MSC) Bhd have established Asian Contact Centre Sdn Bhd to serve the low-cost carrier's customers from around the world.
AirAsia's group chief executive officer Datuk Seri Tony Fernandes said the airline was looking to provide better quality services through the world-class contact centre set up under the collaboration.
"We are looking at solutions rather than avoiding complaints. The establishment of the contact centre, we believe, is another step towards providing quality services," he told reporters at the launch of Asian Contact Centre here today.
"For the past two weeks, I have not received any complaint and services are improving," he said.
Also present at the launch was Scicom's chief executive officer Leo Ariyanayakam.
The contact centre, an equal-partnership joint venture company that started operations on Feb 16 this year, is aimed at meeting customers' expectations and ensure that their booking needs and enquiries are handled efficiently.
Currently, it serves AirAsia's customers from Malaysia, Singapore, Thailand, Indonesia, China, Australia and the United Kingdom.
Operations will soon expand to serve customers in Japan, South Korea, the Philippines, the Middle East and India, AirAsia said.
Asked about the impact of the Thai political crisis on the airline, Fernandes said business was still strong and AirAsia's load factor to Bangkok was 74 percent yesterday.
"I think Southeast Asia is very resilient. There are a lot of opportunities and demand. People still want to fly. The other Thai destinations are also unaffected, and Thailand is an unique place," he said.