27 November 2009
WE wish to respond to the letter published in The Star on Nov 25 (“AirAsia, think before you reschedule”).
AirAsia would like to apologise for the inconvenience caused to the writer due to the rescheduling of our flight from Penang to Kuala Lumpur on Feb 14, 2010.
Unfortunately, rescheduling of flights is a common procedure among all airlines, not only AirAsia. What we try to do in such circumstances is to ensure our guests are informed of such changes well in advance of their travel date.
In the case of flight AK5353 from Penang to Kuala Lumpur, all guests were informed of the change three months before the date of departure.
We clearly state in our terms and conditions (Article 9.2) that we may reschedule flights where we reasonably consider it to be justified by circumstances beyond our control, or for reasons of safety, or commercial reasons.
Nevertheless, we would like to assure our guests that at AirAsia, we uphold high schedule integrity and will only retime flights when it is absolutely necessary. Given the high utilisation of our aircraft, re-timing our flights actually creates a “domino” effect, affecting our whole schedule.
Thus, when we are forced to implement such measures for reasons beyond our control, we only do so after careful consideration of both the interests of our guests, especially those connecting to other flights, and the schedule of the airline.
NAZATUL EKMA MOKHTAR (NAZ),
Communications, AirAsia Bhd, Sepang
The Star
2 comments:
AirAsia Flight QZ8493 has been rescheduled from 1000 (when I need to fly) to 1645 (which is too late). HOWEVER, they've put on a NEW service, QZ8491 leaving at 1000 (the same time as the "rescheduled" flight QZ8493) AND CHARGING FULL PRICE. I booked tickets on QZ8493 during a promo at half the price they are now charging for QZ8491. Absolutely unscrupulous people at AirAsia and I will be making a report of this on every major travel-related forum.
The above shows that flights retimed "when necessary" include TRYING TO RIP OFF PASSENGERS WHO HAVE BOOKED AT A PROMO PRICE BY GETTING THEM TO PAY FULL PRICE ON THE "NEW" SERVICE LEAVING AT THE SAME ORIGINAL TIME AS THE RETIMED SERVICE!!!
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