KUALA LUMPUR, Dec 30 -- AirAsia expects its world-class integrated call centre in Kuala Lumpur, currently under construction, to be up and ready for service by February 15 next year.
The centre will cater to all its operations in the country and will be capable of dealing with any crisis situation, the low cost carrier company said in a statement here Tuesday.
"As we are presently undergoing migration, our call centre is operating with limitations and thus you may find the lines to be heavily congested," said its group chief executive officer Datuk Seri Tony Fernandes.
The airline's present call centre receives an average total of 15,000 calls a day.
Amid the congestion, AirAsia is encouraging its customers to utilise its website at AirAsia.com where they will be able to perform a host of tasks and transactions related to their flight bookings.
"We sincerely apologise for the frustration caused by our call centre congestion. I assure you that you will have a whole new experience with our new international call centre when it's up and running in six weeks," Fernandes said.
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