AirAsia to put in place new booking system

07 July 2010

Current system to be shut down for three days

KUALA LUMPUR: AirAsia's current booking system will be shut down from Friday to Sunday to allow a new, state-of-the-art system to be put in place.

The new system will be available from 6pm, Sunday, and is touted to be a huge improvement over the current booking system, allowing up to one million bookings daily.

"AirAsia's investment in technology is part of its commitment to give the best services to its guests. We have managed to stay ahead of the pack by smartly using advanced technology to enhance our products and services, and to meet the needs of today's tech-savvy air travelers," said AirAsia Regional Head of Commercial Kathleen Tan in a media statement Wednesday.

"The new and improved system will spell for AirAsia's guests countless benefits, including savings that will come as a result of the more efficient operational processes created by the new system," she added.

As part of the system implementation process, AirAsia's booking services will be temporarily unavailable from 1pm Friday to 6pm Sunday. The airline has notified its customers about the new system implementation.

While AirAsia implements its new system, passenger will not be able to book seats online, at AirAsia sales offices and counters, and through the call centre. They also will not be able to self check in – through the web, by mobile and at the kiosks – or self-manage their booking online. AirAsia will only be accepting cash for purchase of any ancillary product at the check-in counters, including excess baggage fees, during this period.

During the three days, AirAsia passengers will be manually checked in by the airline's staff at the airport check-in counters. Travellers are advised to check in at least three hours before departure to avoid missing their flights.

Hotel bookings and reservations for tours and activities on airasiago.com will remain available throughout the AirAsia system upgrade.

For regular updates, check www.airasia.com, www.facebook.com/AirAsia and www.twitter.com/AirAsiaDotCom.

The Star